Terms & Conditions

Price Validity 

1. The exact price of the Customer project will depend on measurements, scope of work and change  in designs / material / finishes. Based on these revisions, Customers can expect the quote value to rise or drop by approximately 5-10%. However, in case of non standard product selection / customization / additional scope of work, the prices may substantially increase from the initial quote value.
2. Based on Customer’s initial discussion with the Azure Interiors representatives, Customer shall make an initial payment of either 5% of quote value or INR 25,000, whichever is higher, for booking the order with Azure Interiors, subject to terms and conditions mentioned herein, if applicable.
3. The Price structure has 4 Installments:

   a.  First Installment – 5% of the quote value or INR 25,000, whichever is higher, and is paid at the time of order booking.
   b. Second Installment – 15% of the quote value, which is payable at the time of First Cut Design Finalization. The Customer order shall move to the site masking and design finalization stage only after payment of the Second Installment.
   c. Third Installment – 30% of the quote value, which is payable at the time of signing of the Works Contract. The Customer order shall move to the production stage only after payment of the Third Installment .
   d. Fourth/Final Installment – Remaining 50% of the quote value, which is payable as per the due date mentioned in the “Ready to Dispatch” email sent to the Customer.
   
   Note: A non-refundable Convenience fee of 2% (including GST) on payment amount may be levied on certain modes of payment including Credit card /Debit card/Net Banking/ Wallet /Etc.
   
   

4. The name used for order booking should be in line with the KYC of the customer. No name change or GST number inclusion is possible once order is booked. Disclosing complete names at the time of order booking will help for all legal communications, availing finance options, GST Invoice in case of registered person and processing refund if in case of cancellation as specified in this terms and conditions.
5. For booking an order with Azure Interiors, Customer quote value should include a minimum of INR 1,50,000 of “woodwork”. In case of the quote value having woodwork less than INR 1,50,000, the same shall not be accepted.
6. The initial quote value provided by Azure Interior sat the time of order booking may not include civil, plumbing, gas-piping or electrical work. The exact value of the quote will depend on the site conditions.
7. The Fourth/ final installment payment has to be completed before the material dispatch from the factory and not before installation. Azure Interiors shall not dispatch the materials, unless the Final Installment is received and approved by Azure Interiors.
8. Between First Installment and Third Installment payment stage of Customer order brand partnered categories such as appliances, lights and loose furniture etc. are subject to price fluctuation and may not be available due to stock issues from the manufacturer’s end. In such cases, the Customer will have an option to choose the other available products.
9. We have categorised the work of Azure Interiors as interior solutions and has been considered as “Works Contract Services of Interior Solutions” (SAC 995476). Place of supply will be considered based on the state where the installation is to be carried out irrespective of bill to state. GST will be collected on each advance payment and GST invoices are raised upon completion of the project.
10. If a customer wishes to make payments in cash, Azure Interiors can accept cash up to Rs.199,999/- between all the stages of the respective project.
    1. Maximum amount of cash that Azure Interiors accepts without PAN is Rs.49,999/-
    2. Maximum amount of cash that Azure Interiors accepts with PAN is Rs.1,99,999/- and note that, PAN should belong to the customer ONLY and it is mandatory to obtain copy of the PAN from a customer and to be shared with Finance team to approve payments.
    3. Orders can not be split to accommodate additional cash from a customer.
11. If the fourth installment (i.e. the final 50 % of the estimate) is not paid by the Customer within the time stipulated in the “Ready to dispatch” email sent to the Customer, then the Customer shall be liable to pay a demurrage charge of INR 500 per day, from the second day that the instalment becomes due till such time that the same is paid in full.
12. The final quote value shall be valid for a period of six (6) months. In case of extension of the quote validity beyond 6 months, then the prices shall vary, as per the then existing pricing.
13. All payments made by the Customer throughout their engagement with Azure Interiors should be approved by Azure Interiors via email communication, and only on such approval, the payment shall be deemed effective.

Installation Checks

1. When civil work is done at site (including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition, etc.), hand marks and scratches are bound to occur and cannot be avoided. It’s recommended to have a final coat of paint after completion of all interiors.

Delivery and Installation of the Order

1. The delivery and installation of Customer’s Order shall be on or before the delivery date prescribed in the Quotation, and at the address given by the Customer.
2. Delivery Date will be calculated from the date of completion of the following requirements (“All-Set-Go”):
   1. Both Parties, Customer and Azure Interiors, signing off on the designs and specifications for the home interiors;
   2. Customer making all payments, strictly in accordance with the specified payment milestones. The Delivery Guarantee will commence from the date of approval of payment, which shall be confirmed via email by Azure Interiors; and
   3. Customer handing over the Site to Azure Interiors in a condition that meets the requirements of Customer’s Site Readiness Checklist as per the Works Contract.

Note: Back panel shall be PreLam MDF for all carcasses in any core material other than BWP (Boiling water proof) Ply. For all carcass with BWP (Boiling water proof) Ply as core material; the back panel (wherever applicable) is to be Ply”

Delivery Guarantee

Customers may be entitled to the benefit of Azure Interiors’s Delivery Guarantee, depending on the Scope of work, and subject to achieving All-Set-Go. Customers may either be provided with a (i) 45 days’ delivery Guarantee; or (ii) (45 + 10) days delivery Guarantee, or (iii) Nil Guarantee, subject to the Categories mentioned below. In all other cases, the Delivery Date is an estimate, and Azure Interiors shall not be in breach if the same is not adhered to.

1. Standard Azure Interiors Offerings: A 45-day delivery guarantee shall be applicable to Customer project if the Customer overall scope of services includes items from the following “Type A” categories only.
   1. Modular / Fit-out Furniture (incl. installation)
   2. False Ceiling
   3. Standard Electrical Works (creation of new points, shifting of existing points)
   4. Countertop services (granite removal, chipping and installation)
   5. Appliances (incl. installation)
   6. Lighting (incl. installation)
   7. Loose Furniture (Except the brands: Urban Ladder, Duian, FabIndia, @home by Nilkamal, which shall fall under No Delivery Guarantee under Type C)
   8. Mattresses (Except from Urban Ladder, which shall fall under No Delivery Guarantee)
   9. Cleaning Services
2. Additional Services: A 45+10 day delivery guarantee is applicable to the Customer project if the Customer’s overall scope of services includes any items from the following “Type B” categories along with items from above mentioned “Type A” categories.
   1. Wallpaper (incl. Installation)
   2. Wooden Flooring
   3. Painting: Phase 2 (typically final coat of paint)
   4. Non-texture Painting
   5. Cleaning Services
3. Non Standard Categories: A fixed timeline delivery guarantee will NOT be applicable on the Customer project if it includes items from any of the following “Type C” categories:
   1. Loose Furniture (Urban Ladder, Fab India, Durian, @home by Nilkamal Products)
   2. Wall Art (Artezone)
   3. Home Automation (Schneider, Smitch)
   4. Texture Painting (Incl. final coat of paint); Or
   5. If the Customer’s overall scope of services includes Non-Standard Electrical Works, Civil/ Renovation activities.
4. The fixed timeline delivery guarantee period, if applicable, will begin once all 3 of the following stages are complete:
   1. Customer and Azure Interiors project team should have signed off on the design.
   2. Customer has accepted the Azure Interiors Works Contract.
   3. The payment for the Customer’s third installment is received and approved by Azure Interiors.
5. If Azure Interiors doesn’t complete the Customer’s project within the applicable delivery guarantee period as specified under this terms and conditions, then Azure Interiors will pay the Customer rent of Rs. 1000/day for every day of delay, subject to the fulfilment of all the pre-conditions for availing such a delivery guarantee. Please refer to the “Pre-conditions for Delivery Guarantee” section below to know more about such conditions.
6. Pre-conditions to our Delivery Guarantee: All items contained in the site-readiness checklist should be complete when Azure Interiors begins the installation process.
7. If an item is not marked with any category symbol in the quotation then it shall be assumed that it belongs to the “Type A” Category wherein a 45 days delivery guarantee will be applicable.
8. Azure Interiors shall not be held liable for any delays in delivery that are caused by  Customer or due to an event of Force Majeure.
9. The word “Guarantee” or “Guaranteed” is used in marketing, branding, promotions, other places on the website and/or such other Products owned and managed by Azure Interiors, in common parlance only and it should be interpreted accordingly.

Pre-Conditions for Delivery Guarantee

The Delivery Guarantee shall not be applicable in the following cases.

1. If the following items are in the Customer’s scope or the builder’s scope:
   1. Granite supply or installation;
   2. Hob and /or chimney supply or installation; or
   3. Electrical point shifting;
2. If the site has restrictions on work timings during the day.
3. If the Customer is not in full possession of the site and temporary possession has been allowed by the builder.
4. If there is concurrent work being done at the site by any other third party contractor like Painting, WallPaper, Wooden Flooring or Carpentry Work during installation, and work being executed by the builder such as civil works, core-cutting, painting, etc.
5. If there are any changes to designs after the order is in production.
6. If the Customer is living at the site at the time of installation.
7. Abnormal hindrances in execution like Continuous Lack of Power, Non-Working Lifts, No Permission from Builder, etc.
8. If any litigation related to the property, site or any other issues related to the Customer or builder or any third party which disrupts the work of Azure Interiors
9. A Force Majeure event occurs. (A Force Majeure event refers to the acts of God including; such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Azure Interiors)
10. OEM replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and Azure Interiors will facilitate the replacements. Eg. hardware, appliances like hob and chimney, accessories, colour mismatch or scratches in handles, etc.
11. Deep scratches found on shutters after peeling off of protective liners will be replaced by Azure Interiors if they are not removable using polishing agents, but they are outside of Delivery Guarantee.
12. Shade variation for the same colour of shutter finish will be replaced based on OEM (like Merino, Associate, ActionTesa, etc.) timeline, free of cost, but the same will be outside of Delivery Guarantee. Azure Interiors will facilitate the replacements through OEMs.
13. If the woodwork component of the quote is equal to or greater than INR 15 lakhs then the Delivery Guarantee will not be applicable due to the volume of work involved.